Dell Business Support Associate

Location: Bangalore, Karnataka, India 

CDMT (Customer Data Management Team) is a fast paced, high volume team that manages customer data correct at a global level.
Candidate should have strong customer experience skills and a strong attention to detail skill set. 
 
The candidate will be expected to:
·         Provide operational support through varied process activities to support business need
·         Research and obtain specific information/details requested by customer
 
Technical/Professional Skills should include:
·         0 to 2 years of relevant experience in customer or technical support roles
·         Establish working knowledge & application of specialized tool sets required for role
·         Demonstrate internal operational knowledge of process work flow
·         Apply experience and judgment to make decisions on standard work efforts
·         Basic understanding of the work processes and procedures
·         Completes a wide range of tasks and assignments
·         Exceptions are usually resolved with the assistance of the team lead
 
Experience/Knowledge in the following areas is preferable, but not required:

- Proficient in EXCEL
- CHAT (Talisma – now called Moxie)
- DOMS
- DPS
- Macro use
- Other Dell internal tools

- Graduate or Masters
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